Fraud Operations Quality and Control Coach

Company Name:
Capital One
Title: Fraud Operations Quality and Control Coach
Location: United States-Minnesota-St Cloud-St. Cloud -Thomas Edison South (74051)
Job Number: 753452
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don't just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.
Capital One has celebrated milestones, including:
- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts
We're excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped change our industry for the better.
If you'd like to reach more than 50 million customers with your ideas, then Capital One just might be the right move. We're the world's first bank where it's OK to color outside the lines. We disrupted what's "normal" 25 years ago and we haven't looked back since.
As part of the Capital One 360 Bank Operations team, you will join a mobile/digital environment where "status quo" is a dirty word and boundaries are there for exploring. You will be empowered to carry out the mandate of ensuring the day-to-day operations activities are completed accurately and in a timely manner. We pride ourselves on providing the best in class methodologies to ensure the customer experience we provide unsurpassed.
If you're ready join a team of savvy professionals who know how to take technology to the next level, who aren't afraid of getting there quickly, and strive to create simplicity in every day interactions, then look no further. This is the place for you!
The Fraud Operations Quality and Control Coach is responsible for direct supervision of the Fraud Operations Quality Team. The Q & C Coach plays a critical role in ensuring Fraud Operation processes remain compliant in this every changing regulatory environment. The ideal candidate is a strong leader who is motivated, well organized and able to communicate across sites and across departments.
Responsibilities Include:
- Associate development and feedback via 10:10 and monthly performance review sessions
- Develop and initiate standard and methods for evaluation
- Use appropriate communication channels in order to report to department performance to upper management
- Procedure review/approval
- Facilitate team meetings
- Interview and select potential new hires
- Lead monthly quality calibrations
- Project Coordination
- Organize and lead remediation efforts
- Maintain and develop process controls to ensure regulatory requirements are met
- Communicate across business lines in order to accomplish department goals
- Complete and provide the appropriate documentation for quarterly and annual process testing
- Remain up to date on regulatory and compliance requirements
- Proactively communicate any identified findings to the appropriate business line and leadership
- Early Warning Services (EWS) Disputes
Basic Qualifications:
- High School Diploma, GED, Equivalent Certification or Military experience
- 2 or more years of experience as a people manager
- Proficient in Microsoft Office
Preferred Qualifications:
- Bachelor's degree
- 3 or more years of experience as a people manager
- Excellent Communication skills (Verbal and Written)
- Strong attention to detail
- Understanding of banking or financial business operations and systems
- Strong understanding of both Fraud Prevention and Fraud Investigations processes
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.
Job: Operations

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